Cancellations and Refunds
Last updated: 19 October 2026 · Version 1
Plain rules, so you know where you stand before you buy. They follow our Terms and Conditions and the Website Services Agreement.
Changing your mind within 7 days
If you are an individual and you ordered online, you may cancel within 7 days of ordering, for any reason, and we refund what you paid within 30 days. This doesn’t apply to work that, at your request, we started within those 7 days; the rules below apply to that work.
Website builds
- Before we start work: cancel any time and we refund your full deposit.
- After we have started: we refund the part of your deposit that wasn’t used for work already done, worked out at R400 an hour, and we show you the time spent. The deposit is the most you pay for work done before launch, you don’t pay the balance, and the unfinished site stays with us.
- If we can’t deliver what we agreed, or we cancel: we refund everything you paid for the build.
- If we hear nothing from you: after 30 days of waiting for your content, feedback or payment we may pause the project, and after 60 days we may close it. The deposit then covers the work already done.
Care plans and email
- Month to month, with no fixed term. Cancel with 30 days’ notice by email; WhatsApp is fine too.
- They are paid monthly in advance, so a month that has already started isn’t refunded, and nothing is charged after your notice period ends.
- When it ends we give you a full copy of your website, help move your domain to you or your new provider, and keep your site online until the end of the notice period. We delete our copies within 90 days, except what the law requires us to keep.
- Boosts stop from your next month when you ask; the current month isn’t refunded.
Domain names
Registration and renewal fees are paid to the domain registry as soon as we register or renew your name, so they can’t be refunded. The name stays yours for the period paid for.
Extra work
Work outside your plan is charged at R400 an hour in 15-minute blocks. We tell you before we start if something will be charged, and give a written quote for anything over two hours. If something breaks because of our own work or our systems, fixing it is free.
How refunds are paid
Card and Instant EFT payments are refunded to the card or account you paid from through Payfast; bank transfers are refunded by EFT to your account. We pay refunds within 10 business days of agreeing them (within 30 days for a 7-day cooling-off cancellation).
How to cancel
Email [email protected] or WhatsApp 066 328 0018 with your name and what you want to cancel. We confirm in writing within 2 business days. Questions or a complaint? See “Complaints and disputes” in our Terms and Conditions.